Workflow Automation
Build automations from what your team already does — SOPs, screen recordings, ticket history. Cross-system execution, full audit trails, low-code refinement.
What you can ship with it
Process discovery from artifacts
Drop in screen recordings, SOPs, or six months of ticket history. Our model maps the as-is process before you write a single rule.
Agentic execution
Web, desktop, and API actions in one runtime. Agents handle exceptions on their own and escalate cleanly when policy says to.
Audit-ready by default
Every step a workflow takes is logged with the input, model, and human approver — exportable for SOC 2, ISO 27001, or your own InfoSec team.
Continuous improvement
New runs feed back into the model. The agent gets faster and more accurate each week without anyone re-recording the SOP.
Approval flows in chat
Edge-case decisions get pinged to the right human in Slack or Teams with the relevant context attached, not a deep link to a console.
Run anywhere
SaaS, dedicated, or self-hosted in your VPC. Same control plane, same SDK, same audit pipeline — cloud is a deployment target, not a lock-in.
Three steps from kick-off to live
Ingest your artifacts
Connect Slack, ticketing, ERP, screen-share recordings, or just upload a folder of SOPs. We map the process within an hour.
Refine in the low-code builder
Tweak branches, add policy guardrails, decide what counts as an exception. No code unless you want to drop into TypeScript SDK.
Deploy supervised → autonomous
Start with human approval on every run. Promote to autonomous once accuracy crosses the threshold you set. Roll back any time.
A mid-market manufacturer routed 3,000 invoices/month through Viva Ops in 14 days.
Three AP analysts went from spending 70% of their week on manual entry to running QA on agent output. Cycle time dropped from 11 days to 38 hours, and the team caught duplicate billings the legacy system had been silently approving.