Operations Intelligence
What's happening, what's about to break, and what to do about it. Real-time dashboards across every operations system you already pay for — surfaced where you actually look.
What you can ship with it
Pre-built connectors
Salesforce, NetSuite, Workday, ServiceNow, Zendesk, Jira, HubSpot, Snowflake, BigQuery, dbt. Plug-and-play in minutes — REST and GraphQL extras for the long tail.
Anomaly detection per tenant
A model that learns your normal — your seasonality, your weekday rhythm, your business cadence — and flags only what actually deviates.
Forecasting that ages well
Revenue, ticket volume, headcount needs, AR aging. Forecasts re-estimate as new data lands, with confidence intervals not single points.
Alerts where you live
Slack, Microsoft Teams, PagerDuty, email. Each alert links back to a drill-down in Decision Copilot — no orphan notifications.
Roll-up across business units
Summarize 40 BUs into one CFO view, or zoom into a single line manager's scope. Permissions inherit from your IdP — never custom user lists.
Templates by vertical
Manufacturing OEE, retail same-store sales, fintech AR aging, healthcare census. Walk in with a working dashboard for your industry on day one.
Three steps from kick-off to live
Connect your sources
Pick from 40+ pre-built connectors or use the SQL/REST adapter. Read-only by default — no risk of writing back accidentally.
Let the model learn semantics
Viva Ops infers the schema, finds the metrics that matter for your industry, and pre-builds the dashboards a CFO would ask for first.
Get alerted on what actually changed
Anomalies and forecasts arrive in Slack or PagerDuty with enough context to act. No more "investigate this dashboard" links into the void.
A B2B SaaS spotted EMEA renewal weakness three weeks before the deal desk normally raised the flag.
The anomaly model picked up on seven leading indicators — login decline, support sentiment shift, expansion deck stalls — that no single dashboard tracked. The CRO redirected three reps and recovered $1.4M in ARR.