AI Operations Agents
Pre-built agents for the work your tier-1 teams keep doing. Drop them into Slack, Teams, or your own UI — they triage, draft replies, and resolve common requests autonomously.
What you can ship with it
Six agent templates out of the box
Helpdesk, Finance Ops, HR, CX, IT Provisioning, Sales-Ops. Pre-trained on the patterns each function actually deals with — not generic chat.
Native to where work happens
Slack, Microsoft Teams, your custom UI, or directly inside Zendesk / Jira / ServiceNow. Same agent, every surface, one inbox.
Human-in-the-loop, by policy
Configure which actions require approval, which auto-execute, and how aggressively the agent escalates. Defaults are conservative.
Customizable in TypeScript
Templates are open-box. Override the system prompt, plug in your own tools, swap retrieval, or fork the whole agent — no black box.
Per-tenant model routing
Pin sensitive workflows to Anthropic, OpenAI, AWS Bedrock, or a self-hosted model in your VPC. Different agents, different providers, all audited.
Memory that respects boundaries
Agents remember within a tenant and within a user session. They never carry context across customers, and forget on schedule for compliance.
Three steps from kick-off to live
Pick a template
Start from the closest pre-built agent — Helpdesk, Finance, HR, CX, IT, Sales-Ops. Configuration takes 20 minutes for the basic case.
Wire to your data
Connect to your knowledge base, ticket system, ERP, or directory. The agent retrieves only what it needs at the moment of the request.
Set the escalation rules
Decide what auto-executes, what asks for approval, and who gets paged when confidence drops below threshold. Tune from real runs.
A SaaS company routed L1 tickets through the Helpdesk Agent and held SLA flat at half the staffing cost.
Password resets, access requests, and "where do I find X" questions stopped reaching humans within four weeks. The agent kept its own knowledge base from internal Slack threads — meaning answers stayed current without anyone editing a wiki.