Welcome to VivaopsCP's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our social media giveaway platform.
We are committed to protecting your privacy and handling your data in an open and transparent manner. VivaopsCP is operated by Viva Ops LLC.
- Registration Data: Name, email address, and password when you create an account
- Payment Information: Billing address and payment details (processed securely by our payment provider)
- Platform Account Data: When you connect your social media accounts (Instagram, Facebook, TikTok, YouTube, Twitter/X, LinkedIn), we receive limited public profile information through official APIs
- OAuth Tokens: Secure access tokens to read public comments on your behalf (you can revoke access anytime)
- Comment Data: Public comments from posts you submit for giveaway draws, including usernames and comment content
- We never collect or store your social media passwords
- Post URLs: The social media posts you submit for giveaway draws
- Draw Results: Winner selections, timestamps, and verification checksums
- Filter Settings: Your saved filter presets and draw configurations
- Certificates: Generated winner certificates and verification records
- Service Usage: Features you use, draws conducted, filter settings applied
- Device Information: IP address, browser type, operating system
- Analytics: How you interact with our dashboard and features
We use your information for the following purposes:
- Core Service Delivery: Fetching comments from social media posts and conducting fair random draws
- Result Verification: Generating checksums and certificates to prove draw fairness
- Account Management: Managing your subscription and billing
- Customer Support: Responding to your inquiries and providing assistance
- Service Improvement: Analyzing usage patterns to improve our platform
- Communications: Sending important updates about your account and our service
- Your data is stored on secure servers with encryption at rest and in transit
- Social media OAuth tokens are encrypted and stored securely
- We never store your social media passwords
- Payment information is processed by our payment provider and not stored on our servers
- We implement industry-standard security measures to protect against unauthorized access
- Account data is retained while your account is active
- Upon account deletion, your data is permanently removed within 30 days
- Draw history and certificates are retained for 12 months for your reference
- Comment data fetched from social media is only used for the specific draw and not permanently stored
We work with the following third-party services:
- Social Media APIs: Instagram, Facebook, TikTok, YouTube, Twitter/X, LinkedIn APIs to fetch public comments (governed by each platform's Privacy Policy)
- Payment Processors: To handle subscription payments securely
- Cloud Infrastructure: For secure data storage and processing
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format
- Revoke Social Media Access: Disconnect your connected social media accounts at any time
To exercise these rights, please contact us.
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Service at least 14 days before they take effect.
If you have any questions about this Privacy Policy or our data practices, please contact us.